Our Talent Advisors were engaged to fill an Insurance Verification Specialist role to ensure the timely resolution of patient questions and obtain necessary referrals and authorizations. This required an experienced candidate who possessed qualities such as proficiency in management software and the ability to properly address insurance-related inquiries. They would act as an intermediary between patients, healthcare providers, and insurance carriers.
The primary function of the Insurance Verification Specialist is to contact carrier groups to obtain eligibility information, ensuring that the most updated verifications are entered into the practice management software. This professional will be responsible for developing and maintaining effective relationships with patients and obtaining all patient demographic and insurance information.
Client Profile
Our client offers allergy testing, asthma management, immunotherapy, and treatment for related conditions like eczema and sinusitis. Their approach includes personalized care plans and patient education to effectively manage symptoms and improve quality of life.
Our Approach
Our team collaborated and found three solid candidates who possessed the technical skills and soft skills necessary for our client’s needs. With this role being hybrid, our team’s goal was to present trustworthy and hardworking experts. Our client required professionals with strong healthcare backgrounds and comprehensive knowledge of the patient’s insurance process for obtaining authorization and benefits verification.
These Insurance Verification Specialists would manage patient questions and issue resolutions promptly by utilizing the appropriate resources. These professionals would handle the responsibility of obtaining all referrals and authorizations for procedures and services. Our team identified several candidates who had healthcare experience, patient eligibility, prior authorizations, HIPAA, and patient scheduling while accessing various portals and multiple medical records systems for the coordination of benefits.
Client Impact
Our client had an urgent need for multiple Insurance Verification Specialists with extensive healthcare backgrounds. Within three days, we had presented multiple candidates to the client, and within two weeks, we had multiple accepted offers. Our Talent Advisors were able to find three fantastic candidates that our client is thrilled to have aboard. They have made a great addition to the team and our client is very impressed with how quickly and efficiently Messina successfully filled their requisitions.
