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Director of Customer and Field Services

confidential

San Diego, CA

Posted 5 months ago

Assisting our client in their search for a Director of Customer and Field Service. In this newly created role, you will be able to make an immediate impact by providing leadership and direction to support the growing Customer Service and Field Service teams. Specifically, the Director of Customer and Field Service will be responsible for creating project management and implementation processes and procedures and identifying opportunities for improvement while maintaining service levels throughout both the field service and customer services teams. 

Responsibilities 

  • Effectively partner and collaborate with colleagues/leadership team in transforming the business, driving cultural changes across the entire organization towards strategic thinking, data-driven decision-making, end-to-end process accountability, and operational and financial discipline.
  • Quickly gain customer insight by directly engaging with key customers and strategic accounts to define meaningful customer-facing metrics for the Customer Support business.
  • Implement and pursue both short-term priorities while nurturing long-term growth initiatives.
  • Possesses P&L analytical skills and contributes to monthly, quarterly, and annual financial budgeting, forecasting, and long-range planning.
  • Liaise with financial controllership and ensure that Customer Support reporting is accurate and timely. Analyze Customer Support business results to determine key takeaways and performance improvement opportunities.
  • Manage a team of 8 customer service representatives and 12 field service technicians.
  • Interact with Sales to identify cross-selling opportunities.
  • Create new processes and procedures for implementation and customer support. 
Contact the Recruiter:
Sarah Benz Headshot
Sarah Benz
Managing Director
Sarah Benz Headshot
Sarah Benz
Managing Director
sbenz@messinagroupinc.com
847-692-0618
847-692-0618
I was extremely impressed by Sarah’s effort to find and recommend me for the Sales Operations position I currently hold. If it were not for her reaching out, maintaining communication, and streamlining the process, I would not be in the situation I am now. I am so very appreciative and thankful for her help.
– Sebastian L. | Sales Operations Manager
Messina Group is an Equal Opportunity Employer
We provide and promote equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression.
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Director of Customer and Field Services