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Application Support Specialist

confidential

San Antonio, TX

Posted 1 month ago

Direct permanent hire opportunity!

As Application Support Specialist, you will bring your specific knowledge of Web-based applications and Office 365 collaboration tools to support proprietary and 3rd-party applications. In addition to direct customer support, this role assists with the design of business forms (using proprietary web-based application) and the automation of customer extracts. Although the role is not a developer role, it uses a subset of Web developer competencies to achieve results. As part of the IT team, coordinate with the Deskside Support Team and DevOps to ensure excellent support for our internal customers by serving as a tier-1/tier-2 support resource

  • Provide tier-1/tier-2 support for proprietary business applications as directed and route escalations to tier 3. Perform maintenance tasks to ensure the proper operation of the proprietary systems.
  • Provide tier-1/tier-2 support for 3rd-party business applications as directed and route escalations to tier 3
  • Design web-based forms using proprietary solutions, using a mix of HTML, SQL, and JavaScript.
  • Configure or build custom extracts as requested
  • Work as part of a team to develop, support, and enhance .NET-based solutions
  • Debug and test new software or enhancements to existing software
  • Web content management
  • Availability for after-hours as needed
Contact the Recruiter:
John Dewar Headshot
John Dewar
Sr Talent Advisor
John Dewar Headshot
John Dewar
Sr Talent Advisor
jdewar@messinagroupinc.com
(847) 692-0624
(847) 692-0624
From the initial phone call up to the first day on the job and after, John was there guiding and coaching me throughout the process. I could not ask anything more from a professional recruiter. He was courteous, polite, and very knowledgeable.
– Victor B.
Messina Group is an Equal Opportunity Employer
We provide and promote equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression.
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Application Support Specialist